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Common Questions
Quick Answers
Here are the questions we hear most often from travelers planning their Central Asian adventure.
We respond to all emails and contact form submissions within 24 hours, usually much faster. For the quickest response, message us on WhatsApp at +7 7715 352 942 — we typically reply within 1-2 hours during business hours (9am-9pm Almaty time).
Absolutely! We specialize in creating custom itineraries tailored to your interests, schedule, group size, and budget. Whether you want to add extra days at Kolsay Lakes, focus more on cultural experiences, or create a combined Kazakhstan-Kyrgyzstan adventure — just tell us your dream trip and we'll make it happen.
We accept bank transfers, credit/debit cards, PayPal, and cash (USD, EUR, or KZT). A 30% deposit is required to confirm your booking, with the remaining balance due 7 days before your tour start date. We'll provide full payment details when you confirm your booking.
